Tenant Recourses

 Our emergency response line is available 24/7 for all tenant or building emergencies. Building emergencies are issues that would need a quick or urgent response by someone from our team. The emergency response line is 204-997-0731   

• FIRE
• FLOODING
• NO POWER
• NO HEAT
• TRESPASSING / UNSAFE BEHAVIOR

 For all other non-emergency maintenance issues, contact Royal Caves during business hours by calling at (204) 691-0731

Monday to Friday

9:00 am – 5:00 pm except holidays. 

All tenants should have a comprehensive insurance policy on their suites contents to protect them in the event of any loss or damages. We are not responsible for any loss of property due to theft, breakage, burglary nor any other accidental or intentional damage as laid out in the rental agreement. 

We have the right to access any property or suite at any time without notice should it be deemed an emergency. 

 Late payments are subject to late fees as regulated by the Residential Tenancies Branch. We requires 7 business days’ notice to adjust any rent payment prior to withdrawal date. 

Our multi-family buildings are equipped with security cameras and security doors. We ask that no tenant open any door for strangers to ensure the safety and protection of the buildings and the residents. 

All pets must be leashed in common areas or be carried. The resident is responsible for looking after and picking up after their pet.  There is a pet deposit requirements for each pet.  Our pet policy differs from property to property.   Should you own an aquarium, additional rental insurance is required 

Except to repair or replace a smoke, carbon or fire alarm, no person may damage, tamper with, destroy, disconnect or remove it after it has been installed. 

All properties are NON-SMOKING. The smoking of tobacco or cannabis is strictly prohibited within the rental unit. Smoking is only permitted on the unit’s exterior, exclusive use areas (i.e. patios, balconies), if applicable. 

Wood or coal burning barbeques are strictly prohibited. Propane barbeques are allowed and must be 3 feet away from the balcony or patio door.